INTERPERSONAL SKILLS
‘’Our ability to manage ourselves and handle relationships
[emotional intelligence] matters twice as much as IQ’’-Daniel Goleman.
WHAT ARE INTERPERSONAL SKILLS?
Interpersonal
skills, also known as people skills, are related to the way you communicate and
interact with people. When employers are hiring, interpersonal skills are one
of the criteria used to evaluate candidates.
Skills employers say they seek:
1. Critical thinking
skills
2. Problem-solving skills
3. Oral, writing and interpersonal communication skills
4. Ability to locate, organize and evaluate information from
multiple sources
5. Appreciation of
diversity and individual differences
6. Potential for continued learning and professional development
7. Innovation and creativity
8. Ability to apply knowledge and skills in real-world settings
1.
LISTENING- Listening is the most fundamental component of interpersonal
communication skills. Listening is not something that just
happens (that is hearing), listening is an active process in which a conscious
decision is made to listen to and understand the messages of the speaker.
Listeners should remain neutral and non-judgmental, this means trying not to
take sides or form opinions, especially early in the conversation. Active
listening is also about patience - pauses and short periods of silence should
be accepted. Listeners should not be tempted to jump in with questions or
comments every time there are a few seconds of silence. Active listening
involves giving the other person time to explore their thoughts and feelings,
they should, therefore, be given adequate time for that.
2.
Questioning- Questioning is something that often builds upon listening, but it is not
merely a device for obtaining information. The
listener can demonstrate that they have been paying attention by asking
relevant questions and/or making statements that build or help to clarify what
the speaker has said. By asking relevant questions the listener also
helps to reinforce that they have an interest in what the speaker has been
saying.
TIPS TO DEVELOP GOOD INTERPERSONAL SKILLS
1.
SMILE
2.
BE APPRECIATIVE
3.
PAY ATTENTION TO
OTHERS
4.
PRACTICE ACTIVE
LISTENING
5.
BRING PEOPLE TOGETHER
6.
RESOLVE CONFLICTS
AMICABLY
7.
COMMUNICATE CLEARLY
8.
HAVE A SENSE OF
HUMOUR
9.
SEE IT FROM THEIR
SIDE -EMPATHY
10.
DON’T COMPLAIN
INTERPERSONAL
CONFLICT:
What
is Conflict?
• Opposition leads to Conflict or when a
solution cannot be found for a disagreement.
•
Is a disagreement where the parties involved perceive a threat to their needs,
well- being, interests or concerns?
• Threat perceived can be physical, emotional,
power, status, intellectual, etc.
Interpersonal Conflict is the
•
Needs- ignoring our or others‟ needs energy (positive
•
Values-holding incompatible, unclear values and/ or
•
Unresolved Disagreements negative) that• Feelings and Emotions- Ignoring own or
builds up when others feelings and emotions individuals or
•
Underlying Stress and Tension- demands groups of exceeds our capacity to deal/
deliver people pursue
•
Ego problem- Not admitting own incompatible mistakes, Personality Clashes goals
to meet
•
Power- trying to make others change their needs and actions or to gain an
unfair advantage interests.
Conflict Resolution
Is a range of processes aimed at
alleviating or eliminating sources of conflict
1. "Know Thyself" and Take
Care of Self
2. Clarify Personal Needs Threatened by
the Dispute
3. Identify a Safe Place for
Negotiation
4. Take a Listening Stance into the
Interaction
5. Assert Your Needs Clearly and
Specifically
6. Approach Problem-Solving with
Flexibility
7. Build an Agreement that Works
Ground Rules Statements reflecting
peoples best intentions regarding how they wish to treat one another in civil
dialogue.
1)
One person speaks at a time.
2)
Commitment to listen, understand first
3)
It is confidential, unless otherwise stated
4)
Talk directly with the person and not involve others in "gossip" or
"alliance building“
5) Do the our hardest/ best possible
6) Offer safe environment - harassment free
7)
Attack the issues, not the people
Tips for conflict resolution
1.
Put yourself in the other person shoes.
2. Don’t be judgmental. Do not embarrass the
other person.
3.
Never accuse anyone
4. Watch your body language as posture, tone
of voice, and facial expressions
5. Do not take it personally in conflicts people
night say things they don’t mean
6.
Let the other person know that you want to find a win-win resolution
7. Apologize for anything you may have said or
done to offend them.
Resolving ConflictsDialogue:
1. Be Open& Suspend Judgment
2. Keep Dialogue & Decision making separate
3. Speak for yourself and not as a representative &
Treat all participants as peers
4. Listen for understanding with empathy, acknowledge that
you heard, and that you care
5. Look for common ground& Identify on what you agree
6. Search for and disclose hidden assumptions especially in
yourself
Emotional Intelligence
1. Think intelligently about our
emotions to think more intelligently, and regulate others‟ emotions by
influencing and engaging and motivating groups
2. People resonate
to people who connect to them emotionally. Learned ability
3. Can reduce stress
by decreasing conflict, improving relationships, understanding, increasing
stability, continuity and harmony. Start within by self-awareness and continues
outwardly in how they impact.
Tips To Improve Interpersonal Skills
1. Set the ground for respectful
communication
2. Work on your attitude.
3. Have reasonable expectations.
4. Choose the right time and place
5. Watch your body Language, have an
open demeanor
6. Actively listen and respond
periodically.
7. Avoid “fire starters” such as: hot
words, over- dramatization, blaming, guilt induction, and past events
8. Choose to behave assertively. Avoid
being aggressive
9. Stay focused on the issue
10. Reflect upon the interaction and
get ready to keep developing the relationship.
11. Be ready to change and keep
exploring continuously.
No comments:
Post a Comment