Non-oral
communication
Principals of oral
communication:
1. Clear pronunciation: Clear pronunciation of message sender in the
main factor or oral communication. If it is not clear, the goal of the message
may not be achieved.
2. Preparation: Before communicating orally the speaker should
take preparation both physically are mentally.
3. Unity and integration: The unity an integration of the speech of the
message sender is a must for successful oral communication.
4. Precision: Precision is needed to make oral communication
effective. The meaning of the words must be specific.
5. Natural voice: The speaker’s must not be fluctuated at the time
of oral communication. On the other hand artificial voice must be avoided.
6. Planning: Organized plan is a must for effective oral
communication. The speaker should take proper plan for delivering speech.
7. Simplicity: The speaker should use simple an understandable
words in oral communication. It should be easy and simple.
8. Legality: The speaker’s speech should be legal and logical
at the time of oral communication.
9. Avoiding emotions: At the time of oral discussion, excessive
emotions can divert a speaker from main subject. So, the speaker should be
careful about emotion. The speech must be emotionless.
10. Acting: Many people lose concentration after listening
for a few minutes. So speech must be emotionless.
11. Efficiency: Speakers efficiency and skill is necessary for
effective oral communication.
12. Vocabulary: Words bear different meanings to different
people in different situations. In oral communication, a speaker should use the
most familiar words to the receiver of the message to avoid any confusion in
the meaning of the words.
Non verbal
communication:
Advantages or functions or importance of non-verbal
communication:
There is a
proverb “Actions speak louder than words.” Non-verbal
communication is especially significant in intercultural
situations. Researches in communication suggest that many more feelings and
intentions are sent and received non-verbally than verbally.
1. Complementary: Non-verbal cues complement a verbal message by
adding to its meaning. You can pat someone you offended at the back as you say
sorry to him or her.
2. Easy presentation: Information can be easily presented in
non-verbal communication through using visual, audio-visual and silent means of
non-verbal communication.
3. Substituting: Non-verbal message may substitute for the
verbal message especially if it is blocked by noise, interruption, long
distance etc. for example: gestures-finger to lips to indicate need for quite,
facial expressions- a nod instead of a yes.
4. Accenting: Often used to accent a verbal message. Verbal
tone indicates the actual meaning of the specific words.
5. Repeat: Used to repeat the verbal message (e.g. point
in a direction while stating directions.)
6. Help to illiterate
people: This type of
communication use gestures, facial expressions, eye contact, proximity,
touching etc. and without using any spoken or written word. So, it is very much
helpful for illiterate people.
7. Help to handicapped
people: Non-verbal cues of
communication greatly help in handicapped people especially to deaf people.
Deaf people are exchange message through the movements of hands, fingers, eye
ball etc.
8. Attractive presentation: Non-verbal communication is based on visual,
picture, graph, sign etc. that can be seen very much attractive.
9. Reducing wastage of time: The message of non-verbal communication
reached the receiver very fast. For this reason it reduces the wastage of
valuable time of the communicator.
10. Quick expression of
message: Non-verbal cues of
communication like sign and symbol can also communicate some messages very
quickly than written or oral messages.
Basic Signs and Gestures
|
positive
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Negative
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Direct Eye Contact
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Avoiding Eye Contact
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Firm Handshake/Palm to Palm
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Limp Handshake/Finger to Finger
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Good Posture/Upright Chest
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Arms Folded Across Chest
|
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Touching
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Body Turned Away
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Smiles and More
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Playing with Things
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How to improve non-verbal
communication skills
Be honest, especially when communicating emotions
Use a firm, friendly handshake when meeting people
Maintain eye contact with your entire audience
Reinforce your words with tones and gestures
Be aware of your posture
Use appropriate gestures to support your point
Imitate the posture and appearance of people you want
to impress
Show respect for speakers and listeners
Touch people only when appropriate and acceptable
Smile genuinely, as a fake one will be obvious
